Frequently Asked Questions

1. Do you offer refunds? We do not offer refunds due to our items being made to order. If you have any issues with your order please email us at impropergiftshop@gmail.com

 2. Where are you located? We are located in El Paso, Texas, at 1118 E Yandell Dr.

 3. What are your store hours? Our physical store is open Monday through Friday from 9 am to 5 pm. However, our online shop is open 24/7 for your convenience.

 4. How long does it take to ship orders? We typically ship orders out twice during the week. Please note that during the holiday season, there may be slight delays in processing times. Rest assured, we work hard to get your order to you as quickly as possible.

 5. I need help with my order. If you need help with your order, please email us at impropergiftshop@gmail.com and a team member will assist you as soon as possible!